Speaking Schedule

Thursday, July 29, 2010
1:00pm - 2:00pm Eastern time

Professional Courtesy Essentials In Health Care
Week #4 of The Protocol School of Palm Beach's Summer Webinar Series

 

 

Presented by Karen Hickman, Certified Etiquette Consultant and moderated by Jacqueline Whitmore.

Did you know that nearly one-third of malpractice suits are rooted in bad behavior on the part of staff and/or physicians? Patients may forgive a bad outcome if they feel they have been treated fairly and courteously.
 
This program can help diffuse difficult situations and help staff members understand that professional courtesy is a critical skill needed to project a patient friendly atmosphere. Move a good practice into the GREAT category.

If you are an etiquette consultant or a health care professional this program may be just what you need to broaden  your training repertoire while encouraging and teaching professional skills to health care workers.

Tuition: $60.00 (includes downloadable recording) Buy Now

Recording only: $60.00 Buy Now

 

Client Testimonial

Dear Ms. Hickman:

Your Professional Courtesy training was excellent.Your teaching style really made my staff very comfortable and accepting to all of the techniques and skills you wanted to impart to them. I would highly recommend this training to any employer who desires to obtain or sustain a professional environment. The training was simply AWESOME!

Because of your training, our work environment has become much more professional. Each employee now recognizes how they impact the environment and all of the opportunities they have to impact it. Thanks Karen for helping me create and sustain an professional environment for the Fort Wayne Boys and Girls Clubs.

Sincerely,
Joe Jordan
Executive Director
Fort Wayne Boys and Girls Clubs