Curriculum

Professional Courtesy curriculum has been developed to cover a wide range of business etiquette topics. These presentations are designed to fit into a 30-60 minute schedule and can be adjusted to meet the specific needs of a group. Presentations can be taken from any subject matter listed below.

 

Basics of Business Etiquette
· Etiquette Changes
· Eye Contact
· Handshaking
· Introductions
· Rising to the Occasion
· Forms of Address
· Rank and Status
· Business Card Etiquette

Effective Telephone and Communication Skills (Techno-etiquette)
· Fax Machines
· Email
· Cell Phone
· Voice Mail
· Telephone Etiquette
· Effective Personal Communication

Inter-Office Dynamics (Creating a positive work environment)
· Mutual Respect
· Voicing Complaints
· Dealing With Conflict
· Chain of Command
· Discussing Work Problems
· Separating Home and Work
· Confidentiality
· Gossip
· Language and Behavior

Developing Valuable Employees (Communication skills)
· New Employee Training/Orientation
· Ongoing Employee Training
· Clear Expectations
· Employee Manual
· Dress Code
· Language
· Expected Behavior

Customer Service Guidelines
· The First Impression
· Understanding Your Position
· Understanding Client/Customer Needs
· Flexibility
· Preparation
· Follow Through
· Responsibility
· Professionalism
· Confidentiality

Working a Room (Business/social events)
· Being Prepared
· Making an Entrance
· Name Tags
· Handshaking/Eye Contact
· Reception and Receiving Lines
· Introducing Yourself and Others
· Remembering Names
· Conversation Skills
· Business Arena Communications
· Taking Your Leave

Contemporary Corporate Dress (The power of dress)
· The Language of Dress (men vs. women)
· Traditional Business Attire
· Corporate Casual or Relaxed Business Attire
· The Power of Color
· Accessories
· Dressing for Social/Business and Sports events
· Dress Do's and Don’ts

International Business
· Premeeting Strategy
· Rank and Status
· Forms of Address
· Business Card Savvy
· Communication Styles
· Handshaking Around the World
· International Do’s and Don’ts
· Being Prepared
· Knowing Client Culture
· Gestures That Offend
· High Context and Low Context Cultures
· Time (Monochronic/Polychronic)
· Effective Gift Giving

Dining for the Corporate Environment
· Business Entertaining
· Host/Hostess and Guest Duties
· Reading the Table
· Silverware Savvy, Negotiating the Table
· Silent Service Codes
· Body Language at the Table
· Difficult Foods
· Toasting
· American and Continental Style of Eating
· Top Dining Tips

Stationery Etiquette
· The Paper Impression
· Stationery Wardrobe (business vs. social)
· Thank You Notes
· Forms of Address
· Cultural Differences
· Business Card Etiquette
· Corporate Guidelines