MEDICAL / DENTAL OFFICE ETIQUETTE  

 

There is good evidence suggesting that a large number of malpractice cases are rooted in discourtesy and bad behavior on the part of the physician, hospital and/or office staff. Training for physicians and staff, in social skills, can be beneficial in many ways. 

• The Impact of Bad Manners in the Medical/Dental Arena

• The Name on the Door

• The First Impression, Your Public Rating

• Establishing Your Corporate Culture

• Training For Every Employee

• The Basics in Business Etiquette

• Meeting and Greeting Patients

• Taking Information in the Waiting Room

• Forms of Address

• In and Out of the Patient Room Gracefully

• Conversation Skills

• Telephone Etiquette

• Techno Etiquette (answer machine, fax machine, cell phone, email etc.)

• Dealing With the Difficult Patient

• Professional Dress

• Essence of a Valuable Employee

• Inter Office Dynamics

Because of the sophisticated technological advances used in medical/dental practice today, it may be necessary to rethink how to maintain personal contact with patients.

 

This presentation provides information for medical/dental/dental staff that will establish a supportive and respectful medical/dental environment for patients.  Seminars are tailored to specific clinical needs as well as general information on patient privacy issues, contemporary medical/dental office attire, telephone etiquette, etc.