Presentation for Medical/Dental Conference

There is good evidence to suggest that a large number of malpractice cases are rooted in bad behavior on the part of the physician and/or staff. In the contemporary medical practice, physicians have an obligation to understand what is essential for them and their staff to know.  If they will take the time, they can establish practices that reflect their vision, reduce their risk exposure and create synergy within the work environment.

Below is the conference agenda suggested for physician and/or staff:

• Working As A Team

• “Nasty Is Expensive” The Impact of Bad manners on Malpractice

• The Name on the Door/Corporate Culture

• Why Patients Leave

• Developing A Mission Statement/Providing Patient Service

• Patient Survey Card

• Employee Training/Clarifying Employee Expectations

• The Basics in Business Etiquette

• Meeting and Greeting Patients

• Forms of Address

• In and Out of the Patient Room Gracefully

• Conversation Skills

• Telephone Etiquette/Techno Etiquette

• Dealing With the Difficult Patient

• Professional Dress

• Essence of a Valuable Employee

• Inter Office Dynamics