Seminars for Business

SEMINARS FOR BUSINESS

This full day seminar provides the information and skills essential for today’s business person. Individuals will feel a higher level of comfort and confidence as they conduct business in today’s competitive markets. Learn more...

Dining Skills for Business/Pleasure

This seminar focuses on business and social engagements and the individual’s role as a guest and host or hostess. Learn more...

How to Succeed in the International Arena

Step out of your comfort zone and expand your horizons with confidence. Understand your role in the global economy and the critical need for knowledge of international protocol and cultural differences. Learn more...

Dine Like a Diplomat

Dining skills are a must whether you conduct business abroad or entertain international clients here in the United States . You will learn the nuances and decorum necessary to be successful in this very important area of international business. Learn more...

Business Etiquette in Brief

The list of topics can be adjusted to specific needs of each group. These presentations are designed to fit into a 30-60 minute schedule. Presentations can be taken from any subject matter in the Professional Courtesy curriculum.

Basics of Business Etiquette

· Etiquette Changes

· Eye Contact

· Handshaking

· Introductions

· Rising to the Occasion

· Forms of Address

· Rank and Status

· Business Card Etiquette

Effective Telephone and Communication Skills (Techno-etiquette)

· Fax Machines

· Email

· Cell Phone

· Voice Mail

· Telephone Etiquette

· Effective Personal Communication

Inter-Office Dynamics (Creating a positive work environment)

· Mutual Respect

· Voicing Complaints

· Dealing With Conflict

· Chain of Command

· Discussing Work Problems

· Separating Home and Work

· Confidentiality

· Gossip

· Language and Behavior

Developing Valuable Employees (communication skills)

· New Employee Training/Orientation

· Ongoing Employee Training

· Clear Expectations

· Employee Manual

· Dress Code

· Language

· Expected Behavior

Customer Service Guidelines

· The First Impression

· Understanding Your Position

· Understanding Client/Customer Needs

· Flexibility

· Preparation

· Follow Through

· Responsibility

· Professionalism

· Confidentiality

Working a Room (Business/social events)

· Being Prepared

· Making an Entrance

· Name Tags

· Handshaking/Eye Contact

· Reception and Receiving Lines

· Introducing Yourself and Others

· Remembering Names

· Conversation Skills

· Business Arena Communications

· Taking Your Leave

Contemporary Corporate Dress (The Power of Dress)

· The Language of Dress (men vs. women)

· Traditional Business Attire

· Corporate Casual or Relaxed Business Attire

· The Power of Color

· Accessories

· Dressing for Social/Business and Sports events

· Dress Dos and Don’ts

International Business

· Premeeting Strategy

· Rank and Status

· Forms of Address

· Business Card Savvy

· Communication Styles

· Handshaking Around the World

· International Do’s and Don’ts

· Being Prepared

· Knowing Client Culture

· Gestures That Offend

· High Context and Low Context Cultures

· Time (Monochronic/Polychronic)

· Effective Gift Giving

Dining for the Corporate Environment

· Business Entertaining

· Host/Hostess and Guest Duties

· Reading the Table

· Silverware Savvy, Negotiating the Table

· Silent Service Codes

· Body Language at the Table

· Difficult Foods

· Toasting

· American and Continental Style of Eating

· Top Dining Tips

Stationery Etiquette

· The Paper Impression

· Stationery Wardrobe (business vs. social)

· Thank You Notes

· Forms of Address

· Cultural Differences

· Business Card Etiquette

· Corporate Guidelines